Support

Something not working?

Start with the three checks below. They resolve almost everything. If they do not, write to us.

Three checks

The card
Push the card in until it clicks. If your camera can read the card, hako can too — if neither can, the card itself is the problem.
The distance
Hold the phone against the case, not near it. Contact is what starts the link.
The charge
A flat hako cannot open a link. Charge it and try again.

Still stuck

Tell us what you did, what you expected, and what happened instead. If you can, include the make of your camera and the brand and size of the card — that is usually enough for us to reproduce it.

Email support Read the questions

Or write to hi@tryhako.com — the same address, if the button does not open your mail application.